Policy

  • All PRIVATE sessions must be paid in full before starting the session. There will be no exceptions.
  • Please pay online prior to booking for Open Studio or Self Practice. Cash is not accepted at the studio. If you have difficulty paying please call us, we will be glad to help.
  • In the case a client on the day of his/her session wants to push back or move up their appointment; please note that you will be charged in full for the session that is late cancelled and charged for the session in full for the rescheduled one.
  • Open Studio and teachers are subject to change.
  • PRIVATES, OPEN STUDIO, and SELF PRACTICE  run 50-55 minutes.
  • Passes for PRIVATES, OPEN STUDIO, AND SELF PRACTICE can not be shared or given away to other clients.
  • Please cancel all OPEN STUDIO and SELF PRACTICE sessions through our website or the Mind and Body Connect Application.
  • In the case of an “Early Cancel” for OPEN STUDIO please cancel through the App or online 6 hours before the class starts to avoid charges or deduction from passes.
  • In the case of an “Early Cancel” for PRIVATE Sessions please cancel through Whatsapp/IMessage/or phone call a day before; deadline is anytime before 8pm, to avoid charges or deduction from passes. 8pm onwards will be considered a “Late Cancellation”
  • A “No show” will be charged the full fee or deducted from existing passes.
  • In the case of a “late cancellation” you will be charged the full fee for PRIVATE sessions and OPEN STUDIO or it will be deducted from your existing passes.
  • Please note if you are holding reoccurring sessions (PRIVATES OR OPEN STUDIO) on the schedule it is your full responsibility to early cancel your sessions to avoid a late cancellation fee and to notify the studio of any changes to your schedule.
  • Jade Pilates does not offer refunds except in the event you are deemed medically unfit to participate in Pilates. In which case you will receive a full refund for your package.
  • Pilates is a form of physical exercise and injuries my happen.
  • In the case you are pregnant; your Pilates sessions will be on hold until you bring in a written consent submitted by your doctor that approves the continuation of your Pilate practice.
  • Please do not be late to OPEN STUDIO as it distracts other clients who came in on time.