Policy

  • All PRIVATE sessions must be paid in full before starting the session. There will be no exceptions.
  • Please pay online prior to booking a CLASS. Cash is not accepted at the studio. If you have difficulty paying please call us, we will be glad to help.
  • In the case a client on the day of his/her session wants to push back or move up their appointment; please note that you will be charged in full for the session that is late cancelled and charged for the session in full for the rescheduled one.
  • Classes and teachers are subject to change.
  • PRIVATE and CLASSES run 50-55 minutes.
  • Passes PRIVATES or CLASSES can not be shared or given away to other clients.
  • Please cancel all CLASSES through our website or the Mind and Body Connect Application.
  • In the case of an “Early Cancel” for CLASSES please cancel through the App or online 6 hours before the class starts to avoid charges or deduction from passes.
  • In the case of an “Early Cancel” for PRIVATE Sessions please cancel through Whatsapp/IMessage/or phone call a day before; deadline is anytime before 8pm, to avoid charges or deduction from passes. 8pm onwards will be considered a “Late Cancellation”
  • A “No show” will be charged the full fee or deducted from existing passes.
  • In the case of a “late cancellation” you will be charged the full fee for PRIVATE sessions and CLASSES or it will be deducted from your existing passes.
  • Please note if you are holding reoccurring sessions (PRIVATES OR CLASSES) on the schedule it is your full responsibility to early cancel your sessions to avoid a late cancellation fee and to notify the studio of any changes to your schedule.
  • Jade Pilates does not offer refunds except in the event you are deemed medically unfit to participate in Pilates. In which case you will receive a full refund for your package.
  • Pilates is a form of physical exercise and injuries my happen.
  • In the case you get pregnant; your Pilates sessions will be on hold until you bring in a written consent submitted by your doctor that approves the continuation of your Pilate practice.
  • Please do not be late to CLASSES as it distracts other clients who came on time.